Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do? Do you thrive in fast‑paced, action‑oriented environments?If so, this role is made for youYou’ll be joining an outstanding team that is deeply committed to providing world‑class service to our customers.What We OfferAtMaersk, you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic integral career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.With a presence in130+ countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there.We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration.



Our employees are the foundation of our customer‑centric mindset and global success.ResponsibilitiesManage and monitor the end‑to‑end shipment processCoordinate with various stakeholders involved in shipment handlingOrchestrate the overall flow of shipments to ensure seamless executionProvide value‑adding business solutions through strong process understandingResolve customer and stakeholder queries promptly and professionallyMaintain a customer‑centric approach, preventing errors and ensuring continuous improvementPrepare and submit documentation accurately and on timeSupport cross‑sell and up‑sell initiatives and contribute to customer retentionAdhere to SOPs and IOPs during daily operationsIdentify process deviations and proactively communicate themRespond to inquiries promptly and escalat[e] issues when requiredMaintain effective communication, including participation in client callsRecord and report performance insights to support service improvementsColla

📌 Customer Experience Consultant (Madrid)
🏢 Damco Spain
📍 Madrid