Comprehensive medical, insurance, and social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive work culture that enables your futureEasy-to-access location with direct public transport linksFlexible working arrangementsCoaching and mentoring from experts in your fieldJoin a integral company, winner of hundreds of industry awardsTop reasons to work with TDCXAttractive remuneration and great perksComprehensive medical, insurance, and social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive work culture that enables your futureEasy-to-access location with direct public transport linksFlexible working arrangementsCoaching and mentoring from experts in your fieldJoin a global company,
winner of hundreds of industry awardsWhat is your mission?-Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.-Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.-Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.-Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.-Escalating possible issues to tier 2 when unable to resolve the issue.-Prioritize and coordinate tasks and assignments.-Documenting each call with relevant and necessary information.Who are we looking for?Candidate must posses
📌 Customer Service Specialist With Norwegian (Madrid)
🏢 Tdcx
📍 Madrid