OverviewFashion Customer Service Representative - GermanThis range is provided by TP. Your presente pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeResponsibilitiesReceive incoming telephone calls from new and existing customersManage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service deliveryProvide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase salesRequirementsKey CompetenciesData accuracyAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literateCandidate ProfileConfident and enthusiasticThe ability to work well as part of a team as well as independentlyC2 level of GermanFluency in EnglishFirst class written, verbal and interpersonal skillsNumerate and articulateWell organized, reliable and thoroughDesirable SkillsProcess Excellence:



Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediumsEmotional Intelligence: Understanding and managing one 's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-so

📌 Fashion Customer Service Representative (Madrid)
🏢 TP
📍 Madrid