Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our Palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta ocasión.At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6‑month adventure.To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.ResponsibilitiesYou’ll be part of a small (but mighty) team of 8,



helping deliver top‑tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:Front & Back OfficeManaging communication with guests before, during and after their stay, via phone, chat or emailManaging our mailbox; your goal is Inbox ZeroLiaising with guests so they complete their online check‑in prior to arrivalHandling check‑ins and check‑outs from our central office and coordinating with our on‑the‑ground staffUpselling and cross‑sellingClosing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damagesCollecting feedback from guests to keep improving our servicesReservationsControlling and managing reservations booked instantly in our Property Management SystemPreparing proposals for individuals and groupsClosing and managing direct reservationsC

📌 Guest Services Internship (Barcelona)
🏢 EMERALD STAY®
📍 Barcelona