About The JobOur Mission at Allianz Technology is Leading IT with you Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.About The JobOur Mission at Allianz Technology is Leading IT with you Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.As an Account Manager you will be the bridge between Allianz Technology stakeholders and the customers.



Your customer will be the Operating Entities of Allianz Group to which Allianz Technology deliver IT services.What You DoAttend quarterly Account Meeting with customers´ stakeholder including COO and CIO – Chief Investment Officer (preparation, topics leading, follow-up). Run Net Promoter Score exercise (e.G. Selection of participants; meeting coordination; result consolidation; action tracking)Monthlyfinancial meeting (customer management level/dispute handling), issue & escalation management including but not limited to Financial & contractual topics.Customer Intelligence - manage external communication towards customer on various topics such as Planning Dialogue, Service introduction, and Tools and Process onboarding.Manage communication on contracts changes, annual IT service order and ensure complete signoff from customers as well as quarterly Operations Manual review (clarification on new services and its respective SLAs, price Communication annual/ad hoc, addition / deletion of governance meetings / processes etc.).Tracking and closure of Overdu

📌 It Account Manager (Madrid)
🏢 Allianz Technology
📍 Madrid