What We ExpectAs Program Manager, you take end‑to‑end responsibility for complex, multi‑year ERP/CRM transformation programs across Europe & Africa. You act as the central point of contact for program sponsors and ensure alignment between business, IT, and external partners.ResponsibilitiesAct as single point of contact for Program Sponsors across the Europe Africa regionCo‑manage overall program plan, timeline, budget, and vendor deliverables together with the external system integratorPrepare and lead SteerCo meetings, including reporting, decision papers, and escalation topicsEnsure alignment across central functions, operating units, IT, external vendors, and country leadershipSteer and challenge external partners on proposed solutions and delivery qualityConfidently facilitate decision‑making with senior executivesCoordinate cross‑functional and country activities for ERP/CRM/FSM template designFacilitate design workshops and validate vendor deliverablesBuild, drive, and execute the rollout roadmap, sequencing countries and deployment wavesManage risks, dependencies,



and issues with clear mitigation and escalation pathsWho we are looking forWe are looking for a candidate who meets the following qualifications:Educational BackgroundA degree in Engineering, Business Administration, or a related field is preferred.Experience8+ years of experience in large‑scale ERP and/or CRM transformation programsProven track record in managing complex, multi‑year global or regional programsExperience steering system integrators and external vendorsSkillsSolid understanding of ERP/CRM architectures, integrations, master data, and workflowsStrong communication skills, calm under pressure, structured and politically awareAbility to balance integral standards with local business needsLanguagesFluent in EnglishGerman and/or French are a plusPersonal AttributesHigh degree of independence in managing task areas within general target guidelines.A proactive, "maintenance‑oriented" mindset

📌 Program Manager (Madrid)
🏢 TK Elevator
📍 Madrid