Ready to elevate your career and join a fast-growing team in the digital world?Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhereResponsibilities:- Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.- Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.- Content Compliance: Assess reviews based on guidelines; process Guaranteeclaims.- Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.- Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.- Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.- Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic,
fast-paced environment.- C2-level French and fluent English.- Experience in customer service.- Strong communication, organizational, and customer-facing skills with a keen eye for detail.- Self-driven and able to manage tasks independently while meeting deadlines.Preferred Qualifications:- Bachelor’s degree in Business or related fields.- 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.- Knowledge of home services industries (e.G., plumbing, electrical).- Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses.- Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.- Private Health Insurance.- Continuous skill development and certifications.- Clear career growth opportunities supported by coaches and a
📌 French Speaking Customer Support Specialist (Barcelona)
🏢 TP
📍 Barcelona