Job TitleCustomer Representative ( French - speaking) On -siteJob DescriptionExperience the power of a game-changing career. Ready to ditch the ordinary and embrace the extraordinary? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.Career Growth and Personal DevelopmentCareer growth and personal development. This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this role- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts)



and solve users' demands.- Log call details onto call management systems and provide response and resolution within SLA.- Maintain service and product knowledge and expertise associated with applications specific to individual customers.Qualifications- Are proficient or bilingual in French plus an advanced level of English.- Have good disposition to work in a customer service environment.- Have customer care skills - ability to listen to and understand the customers' need.- Can take ownership of, and progress calls to resolution or to escalated call to resolution.Plus qualifications- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus.We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That's why we significantl

📌 Customer Representative (Barcelona)
🏢 Concentrix
📍 Barcelona