En Ioon estamos convencidos de que la tecnología será el eje de la transformación de nuestras vidas,¿Tiene su CV preparado? Si es así y confía en que este es el puesto adecuado para usted, asegúrese de enviar su solicitud lo antes posible.¿Te animas a ser parte de esta revolución?Te proponemos esta posición por si te quieres sumar a un nuevo reto profesional.Product Project Manager Voicebot, Copilot & Speech Analytics.Requisitos:~5+ years of experience in product, AI, or technology project delivery.~ Experience in voice, contact center, or AI-driven solutions (preferred).~ Experience in global / multi-country environments.~ Strong understanding of business case development and KPI tracking.~ Experience in delivery management and backlog coordination.~ Lenguages: English: fluent (required) -Spanish: fluent (required) -Portuguese: nice to have~ Product Project Manager Voicebot, Copilot & Speech Analytics~ Definition & planning~ Structure initiatives and define use cases (automation, agent assist,



analytics).~ Prioritize based on business impact and technical feasibility.~ Build and validate business cases and forecast value.~ Define roadmap, releases, and implementation plans. Coordination & delivery~ Coordinate across Product, AI, Tech, and local teams.~ Manage backlog, risks, dependencies, and timelines.~ Ensure smooth execution and delivery. Testing & rollout~ Oversee testing phases (unit & UAT).~ Ensure readiness for production environments.~ Support deployments and go-live in countries. Performance & impact tracking~ Monitor KPIs (e.G., automation, AHT, agent productivity, quality).~ Track performance vs business case.~ Identify optimization opportunities. Governance & reporting~ Lead governance forums, QBRs, and progress tracking.~ Provide visibility on delivery status and results.Modalidad: Trabajo en modo híbrido, ya que el cliente valora que algún día la persona pueda acudir a sus oficinas, aunque sea algo puntual y la mayor parte del trabajo sea en remoto. Loca

📌 Product Project Manager Voicebot, Copilot (Lugo)
🏢 Ioon-Technologies
📍 Lugo