Role missionSupport the execution of the Voice of Customer (VoC) program and Software & Solutions Experience initiatives, with a specific focus on improvements implementation, adoption, and customer value realization across the end-to-end journey.Ensure that customer feedback is translated into actionable insights that directly influence experience improvements.Main ResponsibilitiesVoice of Customer (VoC) Program ExecutionSupport implementation of the VoC governance and operating modelCoordinate VoC workflows from engagement request to insight deliveryPrepare structured inputs for decision-making forumsSupport Customer Engagement Council logistics and documentationCustomer Engagement CoordinationMaintain the Engagement Registry and Research repository as the single source of truthTrack customer interactions across teams and ensure alignmentSupport enforcement of engagement rules (frequency, prioritization)Enable coordinated,



value-driven outreachCustomer Insights ActivationCollect and structure feedbackApply the Start / Stop / Continue framework to experience insightsEnsure insights are reusable and linked to product and experience improvementsContribute to the customer intelligence framework with specific tagging and segmentationAdoption, Performance & GovernanceTrack and analyze adoption metrics (usage, activation, retention indicators) with appropriate dashboards and support from the analytics teamSupport identification of experience gaps and friction points in the solutions journeyBuild and maintain dashboards linking customer feedback and adoption performanceContribute to measuring customer value realizationSolutions & Software Experience supportSupport documentation of end-to-end customer journeysHelp identify and track customer pains and gains throughout the entire journeyMaintain and follow up on a software and solutions experience improvement backlogSupport initiatives driving software adoption and customer success outcomesFeedback Loop into Solutions and R

📌 Solutions Experience (Madrid)
🏢 Schneider Electric
📍 Madrid