Europe Express, part of Travelopia, is looking for a passionate Trip Concierge to deliver exceptional, tailor-made travel experiences for our guests. In this customer-focused role, you'll coordinate every detail of a journey, from accommodation and rail travel to sightseeing, dining experiences, and activities, while providing personalized support before, during, and after travel. If you thrive in a fast-paced environment, enjoy building relationships, and love creating memorable travel experiences, we'd love to hear from you.What we’ll offer:- Competitive base salary: Euro 26,000 – 29,000per annum /Local Bonus Scheme- Comprehensive health benefits- Retirement savings plan with company contributions- Generous paid time off allowance and birthday day off- Adaptable hybrid working schedules - Parental leave and family-supportive policies- Charity or volunteering time off- Group-wide travel discountsWhat You’ll Do:- Coordinate and confirm all elements of the guest itinerary (accommodation, transport, rail, excursions, dining experiences, and unique activities)



with suppliers.- Anticipate client needs and go the extra mile to curate seamless, memorable journeys that help you impress the guests and exceed their expectations.- Ensure all bookings are accurate — aiming for 99% accuracy and error-free documentation completed in a timely manner and fully aligned with the guest’s preferences and expectations.- Communicate with guests prior to travel to answer questions, confirm details, and gather preferences.- Respond to special requests such as restaurant reservations, in-destination recommendations, and other personalized services.- Provide frontline support to guests during their trip, resolving issues efficiently and professionally.- Collaborate with internal teams (Product, Sales, and Operations) to ensure a cohesive and consistent guest experience.- Use guest feedback and insights to suggest experience enhancements or process improvements.- Post-trip, collect feedback

📌 Trip Concierge (Barcelona)
🏢 Travelopia
📍 Barcelona