Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.

Key responsabilities:

- Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.

- Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.

- Promote advanced product usage and ensure clients derive maximum value from the solution.

- Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.

- Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.

- Lead client training sessions, product demos, and technical presentations to foster solution adoption.

- Prepare client-specific reports,



strategic recommendations, and tailored action plans.

- Negotiate and close agreements within internal commercial policies.

- Conduct regular client visits to strengthen relationships and ensure satisfaction.

- Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.

Required qualifications:

- 2 to 5 years of experience in a similar role

- University degree in Engineering or related field

- Experience in industrial or technological environments

- Advanced level of Spanish and/or Catalan

- Advanced level of English (C1)

- Influencing and negotiation skills

- Digital literacy and CRM usage

- Autonomy, initiative, and collaborative mindset

- Commercial reporting and analytics

Valuable assets:

- Knowledge of the electricity market

- Experience in managing key accounts or complex technical sales

- Additional European languages

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📌 Copy of Regional Key Account - Comercial (Terrassa)
🏢 The Yellow Nest Group
📍 Terrassa