Your PurposeJoin our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results. In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.Your ImpactExpert Product AdvisoryMaster MSC itineraries, ships, cabins,



pricing logic and competitive positioningRecommend tailored solutions balancing customer needs with premium brand experiencePosition MSC value proposition effectively versus competitorsOperational ExcellenceBuild and grow personal client portfolio through structured follow-ups and reactivationMaintain long-term relationships driving repeat business and incremental revenueManage accurate CRM records ensuring structured pipeline and qualified leadsAdhere to schedules, performance targets, and quality guidelines set by the Hub leadershipThrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standardsSales and ConversionManage consultative sales conversations from initial customer interest through to booking confirmationSupport customers in choosing the most suitable cruise solution based on their needs and preferencesDrive booking conversion, upselling and overall commercial performanceContribute directly to individual sales and revenue targetsClient Portfolio DevelopmentBuild and progressively devel

📌 Outbound Sales Representative Italian (Madrid)
🏢 MSC Cruises
📍 Madrid