The Technical Support Specialist serves as a technical liaison between the company’s engineering teams and customers. This role involves providing technical support, product demonstrations, and ensuring successful product integration for customers.
Key Responsibilities:
Technical Support: Provide first-level support for AVer products (installation, usage, troubleshooting) via email, phone, video, and remote access tools.
RMA Management: Handle RMA/DOA requests, check products for defects, repair and return items, and update customers.
Inventory: Maintain accurate records of spare parts and place weekly orders with HQ.
Trade Show Support: Prepare, configure, and check units for trade shows, assisting with setup and teardown.
Loan Management: Maintain and manage loan equipment, ensuring returns are checked and refurbished as needed.
Provide reliable technical support to customers.
Collaborate with internal teams for product improvements.




Resolve technical issues promptly to maintain customer satisfaction.
Adapt to evolving technologies within the industry.
Required Skills:
Strong understanding of hardware/software integration.
Experience with debugging tools and embedded systems.
Knowledge of communication protocols (I2C, SPI, UART, CAN, Ethernet).
Soft Skills:
Excellent problem-solving and communication skills.
Customer-focused with a proactive approach to issue resolution.
Strong organizational and multitasking abilities.
Your Profile
Technical education (Electronics, Communications, or IT – no engineering degree required)
Good command of Spanish & English (written and spoken), other language is a plus.
Hands-on, customer-oriented, and proactive mindset
Strong communication and presentation skills
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📌 IT Support Assistant (Tres Cantos)
🏢 AVer Europe
📍 Tres Cantos