Iron Mountain is a general leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Iron Mountain is seeking a dedicated Service Delivery Technician, Data Center to join our Data Center Operations team in San Fernando de Henares, Madrid, Spain. You will have the opportunity to directly impact uptime, manage site inventory, and deliver reliable smart-hands support in a fast-paced, high-tech environment.
Provide smart-hands physical support: Execute server racking, network cabling, hardware installations, and on-site troubleshooting for customer requests.
Monitor, resolve,



and route service tickets in ServiceNow while maintaining accurate inventory and tracking shipping and receiving tasks.
Monitor critical power and cooling reports, validate operational readings for billing accuracy, and collaborate on incident response.
Escort and support facility visitors: Act as a key point of contact for customer access, vendor escorts, and physical security compliance on the data center floor.
2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).

Clear communication skills with a strong customer service orientation; intermediate English and Spanish language skills are preferred.
2-4 years of experience in a customer service or data center environment preferred (on-the-job training will be provided).

Shifts: Full-time shift position (varied working hours including nights, weekends, and public holidays, with overtime opportunities available).

📌 Data Centre Service Delivery Technician (San Fernando de Henares)
🏢 Iron Mountain
📍 San Fernando de Henares