Ciklum is looking for a Customer Support Specialist to join our team full-time in Spain.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About The Role As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. This is a project for a integral company operating in the product data and digital commerce space, supporting customers with product information management and data synchronization across retail ecosystems.
The role is focused on the Data Capturing scope covering customer orders, data maintenance, customer communication, ticketing and related administrative and commercial processes within the client's data platform.
Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify
Ensuring correct billing of services provided according to defined pricing
Maintaining customer master data in the CRM system
Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements
Taking on general administrative and commercial tasks
Completed commercial apprenticeship, degree, or career changer with commercial background




Ideally, prior experience in customer service or customer-oriented work
Advanced written and spoken knowledge of German and advanced knowledge of English
We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
We are there to support your work-life balance and provide 23 vacation days & short Fridays
Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
About Us At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
Based in Málaga, our team thrives in one of Andalusia's leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

📌 Customer Support Specialist (Permanent) (Málaga)
🏢 Ciklum
📍 Málaga