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Job Summary

The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees.

Job Description

The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees.

Essential Functions:

- Process new hires, lateral moves, reappointments, reinstatements.

- Performs a variety of advanced administrative functions.

- Input employee data into the HRIS systems of the organization, including IWM, Workday and Service Now.

- Responds to inquiries regarding rules, regulations, policies, and procedures; provides excellent customer service.

- Coordinates, organizes, and facilitates meetings for department or division; assists in coordinating work and various projects between units of the department.

- Process employee data changes and employment actions such as transfers, promotions, demotions, retirement, resignations and terminations of employment.

- Process PARs(Personnel Action Requests ) ,



both for sworn employees of the DPD and for civilian employees, including updating PARs for special pay transactions. These include typical , promotion and BID PARs.

- Conduct payroll processing tasks, including weekly payroll reports , time entry corrections, military leave and returns from leave of absence.

- Conduct monthly audits, with the purpose of correcting discrepancies between HRIS systems as IWM and Workday, for personnel actions as follows: merit increases, bases pay changes, education and language pay , detective pay, shift pay , TCOLE pay , communication and service pay.

- Assists in the development and implementation of training materials; provides training for subordinate administrative staff to ensure quality and efficiency of work; monitors and ensures all licenses, certifications, and physical paperwork are accurate and up to date.

- Review, process and troubleshoot eligibility and time entry for leave of absence , including FMLA , paid parental leave, extended leave and advance sick leave .

- Complete other personnel duties as assigned and needed: special projects, verify and give timekeeper access , complete name and address changes , respond to Service Now tickets, schedule appointments for the language pay tests , verify education credits , assist with PARs after large promotion actions, process probation requests





Knowledge and Skills

- Knowledge of office practices and administrative procedures.
- Knowledge of customer service techniques to resolve problems and issues.
- Ability to investigate, collect, and analyze information for accuracy, consistency and conformity with established policies.
- Ability to coordinate and train others, as applicable.
- Ability to interpret rules, regulations, policies, and procedures.
- Communicating effectively verbally and in writing.
- Establishing and maintaining strong working relationships.
- General knowledge of police functions, laws, rules, evidence collection and court procedures.
- Knowledge of the functions, laws, rules, and procedures of the specialized Police Department division.
- Must be detail-oriented, be able to identify inaccurate information, and follow up with appropriate action.
- Ability to build rapport with DPD employees.

Minimum Qualifications:

EDUCATION:

- High school diploma or GED.

EXPERIENCE:

- Three (3) years of experience in an administrative role.

LICENSES AND CERTIFICATIONS:

- Texas Driver's License

OTHER REQUIREMENTS:

- Must pass an intensive background investigation and drug test.

- No FELONY or Class A MISDEMEANOR convictions.

- No Class B MISDEMEANOR convictions within the last ten (10) years.

- No family violence convictions.

- Cannot currently be on deferred adjudication for any FELONY, Class A, or Class B MISDEMEANOR.

Salary Range

$25.12 - $28.85

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

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📌 DPD Personnel Services Support (Civil Service) (Pol)
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