Job TitleDigital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03Job DescriptionAt Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a integral Microsoft program. This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.What You Will DoManage and resolve partner support tickets across multiple domainsTroubleshoot pre- and post-sales issues (deployment, licensing, imaging)Provide 1:1 coaching and guidance to partnersEscalate complex cases to Microsoft internal teamsSupport Microsoft Authorized Refurbisher (MAR)



partnersRemove operational and commercial blockersDeliver monthly partner calls and communicationsCapture and share partner feedback for continuous improvementEnable partners to adopt Microsoft marketing programsPackage ready-to-use campaign materialsDeliver campaign updates and performance insightsSupport partner marketing capability developmentWhat You Will DeliverTicket management and resolution within SLA (FRTWeekly and monthly operational reportingKnowledge base contributions and documentationPartner communications and enablement sessionsCampaign packs and GTM enablement materialsPerformance insights on adoption and engagementWhat We Are Looking ForExperience in technical support, helpdesk, or partner support rolesStrong problem-solving and troubleshooting skills What’s in It for YouWork on a globally recognized Microsoft programExposure to technical, sales, and marketing functionsCareer growth opportunities within ConcentrixCollaborative and international environmentFull time (39h/week)Spanish contractSalary package of 27,600 euros gross/year as base + up to 7,200 euros gross/year in bonusExcellent office location in MalagaLocation: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12Concentrix is an

📌 Digital Assist (Madrid)
🏢 Concentrix
📍 Madrid