Mandarin Oriental, Barcelonais looking for aFront Office Night Supervisorto join ourFront Officeteam.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental, Barcelonais an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels,



resorts and residences with a worldwide presence in Asia, Europe and the Americas.About the jobBased atMandarin Oriental, Barcelona, within theFront Office Department, theFront Office Night Supervisoris responsible for overseeing all Front Office operations during the night shift, ensuring exceptional guest experiences, maintaining operational excellence, and supporting the Night Manager in delivering the highest standards of luxury hospitality. The position reports to theFront Office Manager / Night Manager .As Front Office Night Supervisor, you will be responsible for the following duties:Supervise and coordinate all Front Office activities during the night shift.Ensure seamless guest arrivals, departures, and night audit processes.Support, coach and motivate the overnight Front Office team to deliver exceptional service.Handle guest requests, concerns, and complaints effectively, ensuring prompt resolution and guest satisfaction.Monitor roo

📌 Front Office (Madrid)
🏢 Mandarin Oriental Hotel Group
📍 Madrid