Batteries are our Business. People are our Power.At Clarios, we produce advanced low-voltage battery technologies and smart solutions for nearly every type of vehicle. Home to strong brands such as VARTA® and OPTIMA®, we combine technology, sustainability and the expertise of our people to shape the future of mobility. Ready to power up your career? Explore the possibilities with us and become a valued member of our team.Purpose of the positionAsProfessional Customer Excellence, you will act as the key operational contact for major automotive customers, ensuring reliable end-to-end service from order entry through on-time delivery and fulfilment. Working closely with customers, Sales, logistics partners and internal teams, you will drive customer satisfaction, service levels, process improvement and cost efficiency across the supply chain.Location of the positionThe position will be based in our modern office in centralMadrid, Spain(Paseo de la Habana).What you will doYou will use your expertise in customer service,



logistics and export processes to:Manage theend-to-end order fulfilment process, from order entry and IDoc release through delivery, invoicing and required documentation.Set up and maintaincustomer and product master data, including customer requirements, labels and bills of material, in collaboration with Sales and customers.Coordinatelogistics, inventory and packaging, ensuring availability, quality, cost efficiency and on-time delivery.Drivecustomer satisfaction and claim management, ensuring agreed KPIs, service levels and inventory targets are met.Prepareimport, export and transport documentation, including export declarations, letters of credit and legalization documents.Supportcontinuous improvement and cost-saving initiativesacross Customer Excellence and distribution.What makes you a good fitCompleted vocational training, secondary education or a relevant qualification in logistics, sales, business administration or a related field.At least 3-4

📌 Professional Customer Excellence (Madrid)
🏢 Clarios
📍 Madrid