Runway is building AI-powered simulation tools for creatives and developers. We seek a Support Systems Engineer who ships production code, not just tickets, and who can own the end-to-end CX platform from claim to resolution.
You’ll shape the tooling, define rubrics, and partner with Product and Engineering to improve customer outcomes. You will drive real-time support workflows, implement AI-driven routing and escalation, and maintain the knowledge base and reporting.
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📌 Remote AI Support Systems Engineer — Own the CX Tooling (Santa Cruz de Tenerife)
🏢 Runway
📍 Santa Cruz de Tenerife
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