Job Title: Customer Service Representative (Finnish-speaking) - Onsite - Media Industry BP01Job Description Experience the power of a game-changing career Passionate about finding your next big opportunity? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community,



and our planet.- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands- Log call details onto call management systems and provide response and resolution within SLA- Maintain service and product knowledge and expertise associated with applications specific to individual customers- Escalate potential service issues initially with Mentor- To follow all the processes and procedures of the project- Ensure contractual SLA is maintained- Provide cover for other Agents in their absence, either within the same team or across teams- Liaise with Supervisors/ Mentors on specific projects where requested- To understand and comply with administrative duties including holiday, sickness and overtime- To attend regular Team Meetings- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour qualificationsWe embr

📌 Customer Service Representative (Benalmádena)
🏢 Concentrix Spain NWE Services, S.L.U.
📍 Benalmádena