Описание:Preply creates human-led, technology-enabled learning experiences that connect learners with tutors and support personalized learning journeys. Its platform serves over 100,000 tutors teaching more than 90 languages to learners in 180 countries.Задачи:Own CSAT, contact rate, and other leading experience metrics for learners and tutorsMonitor performance, identify trends, and diagnose root causesTurn data and customer insights into recommendations for Product, Growth, Customer Care, Supply Operations, and LocalizationLead cross-functional programs from scoping and alignment through execution and impact trackingBuild feedback loops between expansion markets and general teams, turning local insights into company-wide improvementsCreate, update, and maintain policies governing learner and tutor experiences across new geographies and subject areasMap end-to-end user journeys and identify friction points to drive structural improvementsDefine and document scalable CX processes for each expansionAlign policies and processes across Product, Growth, Customer Care,



Supply Operations, and LocalizationDrive go-to-market readiness with Supply Operations and Customer CareChange Management, ensuring tools, workflows, and team knowledge are ready before launchCoordinate smooth, well-timed launches across Product, Growth, Customer Care, Supply Operations, and LocalizationFlag risks early, own their resolution, and drive timely decisionsRun post-launch reviews and apply findings to policies, processes, and future expansion playbooksТребования:4+ Years in strategy and operations, consulting, marketplaces, or high-growth tech rolesProven experience leading cross-functional initiatives, geographic expansions, or new vertical launches end-to-end with clear outcomesStrong analytical skills, including root-cause analysis and translating insights into business and product recommendationsExcellent program and project management skillsExperience writing or owning customer-facing polic

📌 project manager for learner and tutor experience (Barcelona)
🏢 HireHi
📍 Barcelona