Ingram Micro is seeking a Principal Support Engineer to lead high-impact incidents and drive operational excellence across Product, Engineering, and Operations. You will champion hypercare and guide new capabilities into production, translating complex technical problems into actionable paths for customers and internal stakeholders.
You will work with a general team to improve platform experiences, reduce MTTR, and enhance observability and automation across Zendesk workflows and customer
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📌 Senior Support Engineer & Platform Readiness Lead (Barcelona)
🏢 Ingrammicro
📍 Barcelona
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