French-Speaking Customer Success Manager | London or Madrid | Hybrid
We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market.
This is a commercially focused Customer Success role, idóneo for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value.
What you'll be doing:

Managing a portfolio of high-value enterprise accounts
Owning customer renewals and revenue retention
Driving upsell and expansion opportunities
Building relationships with senior decision-makers and executive stakeholders




Leading strategic customer conversations focused on value and outcomes
Collaborating with technical teams to support customer adoption and success

What we're looking for:

Business fluent French and English
3+ years' Customer Success experience within a SaaS environment
Experience managing enterprise or strategic accounts
Strong commercial acumen with a track record of renewals and growth
Confident engaging with senior stakeholders and decision-makers
Experience with value-based customer success methodologies is highly desirable

📌 Customer Success Manager (Madrid)
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📍 Madrid