As a Head Of Operations, you will lead a team of approx. 40–50 people, covering:
Application Support (ITIL-based Service Desk)
Customer Onboarding & Go-Live (SaaS implementation)
Operational governance & internal processes
Your impact will be tangible and strategic:
Operational Governance & Performance
Define and implement clear operational structure and accountability
Monitor and improve SLAs, KPIs and service quality
Ensure proper resource allocation and workload planning
Shift from reactive support to a predictive, performance-driven model
Process Optimization & Scalability
Map, standardize and optimize operational workflows
Eliminate inefficiencies and reduce manual effort
Implement scalable processes aligned with a SaaS environment
Build a strong KPI and reporting culture
Automation & AI Enablement




Identify opportunities for automation across support and onboarding
Promote AI-driven tools (intelligent ticketing, knowledge automation, predictive insights)
Define clear metrics to measure impact
Support teams in evolving their roles alongside technology
Leadership & Change Management
Lead experienced team leaders and drive cultural evolution
Communicate change clearly and constructively
Build engagement around results, ownership and continuous improvement
Act as a key bridge between Operations, Product/Engineering, Sales and HR
This is a transformation role, focused on results, structure and long-term scalability.

📌 Head of Operations (Barcelona)
🏢 Henryschein
📍 Barcelona