Position Title: Business Systems Administrator- VOIP
Department: Corporate Systems / IT Support
Reports To: Sr. Director, Corporate Systems
FLSA Status: Hourly, Non – Exempt
Location: US, Remote
Overview
The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company’s voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization.
This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools.
Key Responsibilities
VoIP / Telephony Systems (Primary Focus)

Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions)
Manage user provisioning, extensions, call flows, auto attendants, and hunt groups
Monitor system performance, uptime, call quality, recordings, and reliability




Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams
Maintain and optimize call routing, IVR systems, and failover configurations
Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades
Manage number provisioning, porting, and telecom inventory
Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.)

Business Systems Administration

Support and maintain corporate SaaS applications and communication tools
Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools)
Participate in system upgrades, rollouts, and migrations
Maintain system documentation, SOPs, and user guides
Assist with automation and process improvements across business systems

Operations & Support

Serve as a tier 2 escalation point for communication and telephony issues
Analyze tr

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