Description
Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB. This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows. This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations.
This role provides support from 5PM-7AM in a remote capacity.
Responsibilities:
- Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations
- Receive, document,



and triage support calls involving production outages, service interruptions, and planned maintenance activities
- Gather accurate information about the affected site, system, service, business impact, and actions already taken
- Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths
- Support response to production outages involving work stoppage where no workaround is available
- Coordinate with authorized supervisors of engineers supporting production and with program leadership as required
- Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB
- Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians
- Escalate incidents requiring specialized network, system administration, cybersecuri

📌 Remote Help Desk Specialist (Santa Cruz de Tenerife)
🏢 Delaware Nation Industries
📍 Santa Cruz de Tenerife