At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the presente development work
We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customers' technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams
Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables
The CSM does not build the solution but owns its delivery
Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities
Run QBRs,



executive reviews, trainings and workshops with both business and technical stakeholders
Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation
Fully remote policy: We are a 100% remote-first company. However, we have maintained the physical office in Barcelona for those who wish to work from there every now and then.
That's why we have set up the professional development time. from an ergonomic chair, standing desk. We are an ambitious company. We help you achieve your career goals and support you along the way.
Performance Reviews: Quarterly performance reviews and Instant feedback.
The most valuable asset of a company is its people and we strive in creating a positive team bonding with weekly/monthly and quarterly actives.
ChildCare, Transport, Restaurants (personal income tax exemption)
Personal Courses, Programs, Books, Audiobooks & Po

📌 Customer Success Technical Manager (La Mancha)
🏢 Hubtype
📍 La Mancha