Andalusia, AL

Statement of Purpose

Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours. The position may supervise operational activities during non-peak service hours for limited times of manager absence such as during bank runs, emergencies, etc. The nature of supervision is “work direction.”

Accountabilities

Supervision
- Supervises open and close activities during non-service hours.
- Provides “work direction” to crew members.
- Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.

Q.S.C. Standards
- Monitors product quality and takes corrective action where necessary.
- Follows store cleaning plan.
- Monitors positional and service line organization.
- Monitors service times and determines efficiency.
- Exhibits positive customer service attitude at all times.

Controls
- Follows flowcharts, prep projections and “build-to” charts.




- Monitors labor usage against sales readings and recommends corrective action to General Manager where necessary.
- Follows store plans as set by the unit manager.
- Controls food cost by minimizing waste.

Training and Performance Management
- Assists in training and cross-training of positional skills, as directed by the unit manager.

Policies and Procedures
- Follows all procedures in the Operational Procedures Manual.
- Ensures time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
- Adheres to cash control and banking policies, knows register procedures.
- Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
- Ensures dress policy is followed at all times.
- Follows all maintenance procedures and Preventative Maintenance Schedule duties.

Employee Relations
- Us

📌 Shift Supervisor (Andalucía)
🏢 The Wendy's
📍 Andalucía