Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the integral Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring every candidate finds a perfect match within our network of prestigious employers offering premier jobs in Bulgaria.
Job Overview
We are currently sourcing exceptional talent for a Slovak Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication professional looking to advance their career in the Customer Support Services sector while enjoying a high-quality international work environment in the heart of Sofia.
Key Responsibilities
- Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry.
- Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.
- Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping.
- Collaborate with international team members to streamline support workflows and improve service quality standards.
- Represent the company brand with professionalism and cultural sensitivity during all customer interactions.
- Participate in ongoing training sessions to stay updated on product specifications and industry best practices.
- Contribute to internal performance goals and team KPIs to earn monthly performance bonuses.
- Native or fluent Slovak (spoken and written) is mandatory for this position.
- A strong command of the English language to interact effectively within a multinational office setting.
- Valid EU passport (mandatory) to facilitate seamless employment.
- Previous experience in the Customer Support Services industry is highly preferred.
- Strong problem-solving skills and a passion for helping peo
📌 Slovak Speaking Customer Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España
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