Main Responsibilities
- Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
- Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets. iPhone setup & IOS troubleshooting.
- Engages in research and in-depth troubleshooting to resolve technical issues.
- Consults with specialized technical staff when necessary.
- Liaise and Support with other IT teams were necessary: Network/Infrastructure Records customer and problem information in PCI's ITSM Solution.
- Updates tickets with activities and closes tickets with resolution entered upon completion of the job.
- Resolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.




- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Procurement of, but not limited to: Computers, desktops, & printers Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
- Performs other duties as assigned by Manager/Supervisor.

Specific Qualifications
- undefined 5 GCSEs or equivalent to include English & Maths or equivalent.
- undefined Desktop certifications preferred.
- Degree or equivalent gained in the field of IT/technology.
- undefined undefined undefined

Specific Knowledge / Skills Competence
- Essential Demonstrable experience in the operation & support of desktop-based systems.
- iPhone setup & IOS troubleshooting Good numeracy & literacy skills.
- Effective verbal & written communication skills.
- Excellent attention to detail.
- Good presentation skills & the ability to provide effective tr

📌 IT Helpdesk Specialist (León)
🏢 PCI TRGR Penn Pharmaceutical Services
📍 León