Overview
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink%, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities
SALES LEADERSHIP
- Creates an outstanding sales and Customer Service environment
- Strives for sales excellence and results
- Sets and evaluates weekly, monthly and seasonal goals for staff
- Works with customers and models excellent customer service and Clienteling skills
- Maximizes sales through strong floor supervision skills
- Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
- Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books

STAFFING AND ASSOCIATE DEVELOPMENT




- Networks in industry to recruit and hire high quality management and sales-oriented associates
- Fills all levels of open positions within the store in an urgent and timely manner
- Ensures adequate staff is available to meet business needs - schedules accordingly
- Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
- Administers company personnel programs including appropriate performance reviews, compensation and employment records
- Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
- Documents employee performance in a timely manner
- Creates enthusiasm and excitement within store to motivate high performance teams

OPERATIONAL EXCELLENCE
- Protects store payroll by managing wage costs, salaries, and allowable hours
- Controls company's assets, e. key control, loss prevention measures, inventory paperwork and company standards of conduct

📌 General Manager, Puerto Banus (Marbella)
🏢 Veronica Beard
📍 Marbella