ROLE OVERVIEW
Reporting into the Centre Manager (Alhama Campus) and with a dotted line to the Customer Experience Manager in the Oxford Campus, the Customer Experience Assistant will support the delivery of an excellent end-to-end student experience in Alhama. The role combines student support, welfare, accommodation, transport and Academy administration, acting as a visible first point of contact and ensuring enquiries and issues are tracked, communicated and progressed through to resolution, with consistency across Oxford and Alhama operations.
This is a full-time role working 39 hours per week, based at our Alhama Campus
OUR CULTURE
At Leading Edge Aviation, our Vision, Mission and Values guide everything that we do. The Customer Experience Executive is expected to maintain the highest levels of professionalism, compliance and integrity. This role requires flexibility and a collaborative mindset to contribute to our vision of excellence in everything that we do.
Role Duties
Reception Duties
- To be the first point of contact for all visitors to the Academy,



ensuring they feel welcome and are familiar with the facilities and Health & Safety arrangements.
- To be responsible for screening calls and taking appropriate messages where applicable.
- To co-ordinate the arrival of deliveries at the Academy during office hours, ensuring these reach the relevant area.
- To be responsible for the stock level and replenishment of stationery and refreshment items.

Student Experience and Welfare
- To act as the first point of contact for day-to-day student issues whilst students are based in Alhama.
- To log, track and update student enquiries, taking ownership of actions through to resolution and escalating where appropriate.
- To ensure students are provided with the relevant information and equipment throughout their time at the Academy.
- To support students with the Student Visa process.
- To co-ordinate course welcome, arrival and induction arrangements, together with s

📌 Customer Experience Executive (Murcia)
🏢 Leading Edge Aviation
📍 Murcia