Control Risks is seeking a candidate with strong initiative to oversee all aspects of workstream and project delivery and business administration. The individual will be responsible for providing operational support in accordance with all project and company policies and procedures, as well as establishing and streamlining processes to drive efficiency and accelerate growth.Tasks & ResponsibilitiesClient project coordinationProvide first level of client task management, processing client orders and recording them in internal system. Escalate unclear orders to relevant stakeholdersSupport the delivery management team with general day-to-day operational tasks and address potential issues when they ariseUpdate Client specific and general delivery trackers on a rolling basisFinancial supportAssist with accurate outbound invoicing and inbound invoice checking.Provide internal and external reports on database usageManage and execute subcontractor purchasing process, verifying data input to ensure accuracy of purchase orders and corresponding supplier invoicesReview and support initiatives for the purchasing ordering and expenses processStakeholder managementEnsure delivery team is trained and has the technical know-how and guidance for the smooth running of client deliverablesTake operational ownership of the delivery of one aspect of the client delivery, including ensuring Plan B is triggered in the case of cancellations and/or technical issuesEnsuring smooth written communication with external stakeholders as regards this aspect of the deliverableEnsure technical issues and potential solutions are escalated via appropriate channels in a timely mannerOperational supportSupport the creation of training materials and lead on the creation of internal reference documents where requiredMaintain up to date client records and service trackingProvide client usage reports as requiredEssentialExcellent face-to-face communication skillsStrong track-record of problem solving,



including in a multi-stakeholder environment.Experience in Microsoft Office – especially ExcelExperience in SharePoint and Microsoft TeamsAttention to detailExcellent time management and prioritisationConfident to raise concerns and discuss solutionsAbility to work effectively under pressure, demonstrating resilience.Positive, can-do attitudePreferredCustomer service and/or customer complaints experienceExperience communicating remotely across jurisdictions via video call.Education or work experience in compliance or business intelligence sectorPrior experience of using internal enterprise systemsControl Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive integral environment.The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control RisksControl Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.#J-18808-Ljbffr

📌 Senior Operations Administrator (Madrid)
🏢 Control Risks
📍 Madrid