Accenture, recognized as a Great Place To Work®, is a leading general professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.About the ProgramThe Intelligent Operations FS Program, is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer “KYC”, Estates, Core Efficiency Package “CEP”, Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.Role PurposeThe BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery. The role owns business & functional requirements end-to-end — from client elicitation through to UAT sign-off — and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.Key ResponsibilitiesLead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholdersDefine and own functional labels and process-to-solution traceability; produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)Hold and enforce BA scope boundaries — business & functional requirements and UAT sign-off; coordinate with technical architects on To-Be designRun structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language delivery artefactsParticipate in stage-gate reviews, CAB governance, and quality checkpoints; provide functional sign-off at each gate before build proceedsIdentify scope gaps, assumption risks,



and dependency conflicts early; escalation with appropriate documentation to Delivery Lead and PMOSupport test strategy and UAT execution — reviewing test cases against functional specs, coordinating client SME involvement, and signing off on test outcomesContribute to program-level architecture decisions where functional and technical concerns intersect — integration data flows, platform constraints, and cross-workstream consistencyLocation and TermsPrimary location: Spain flexibleTravel: 25-30% maybe required to program locations for stakeholder workshops, governance, milestone events, and client relationship managementCollaboration with offshore teams (e.G. India) and vendors across time zones — flexibility requiredRequired ExperienceMinimum 8 years in business analysis or functional architecture, with at least 4 years on systems integration (SI) programs in a consulting or delivery environmentDeep understanding of retail and commercial banking operations — KYC/AML processes, client lifecycle, estates and inheritance handling, complaints, and core banking workflowsProven track record of delivering BRDs, functional specs, and process designs on fixed-milestone SI engagements; comfortable with stage-gate delivery models and freeze protocolsExperience working in dual-shore delivery models, bridging onshore client teams and offshore factories — able to translate business context into unambiguous specs for distributed build teamsStrong stakeholder management — able to navigate client-side functional leads, offshore delivery teams, and exec sponsors within a complex governance structurePreferred ExperienceServiceNow platform familiarity — particularly FSO, CSM, or workflow-based implementations in a banking contextExposure to regulatory-driven workstreams (KYC/AML, GDPR, MiFID) within Belgian or broader EU banking environmentsExperience with AI-assisted delivery models — using tools to accelerate requirements, design,



or test generation with human sign-off gatesArchitecture certification (TOGAF, ArchiMate) or equivalent applied experienceFluent in French and/or Dutch (written and spoken) is a plusProfileOperates with authority through influence, not position — able to hold functional boundaries under commercial pressureComfortable in ambiguity; brings structure to complex, multi-stakeholder scope definition exercisesDetail-oriented without losing sight of delivery momentum — knows when a requirement needs more analysis and when it needs a decisionPolitically astute — can read room dynamics between client-side and SI-side teams and adapt communication accordinglyPlain communicator; produces concise, fact-led artefacts suited to exec and working-level audiences alikeAbout AccentureAt Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. This connection enables us to uphold our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.Additionally, we offer you other benefits such as:Medical, Life, and Accident InsuranceMedical service and wellness programsFlexible compensation program and stock purchaseFlexibility programs (schedules, days off, vacations…)Individualized training itinerarySustainability programs and Accenture FoundationEmployee network for diversityOther benefits: Bankinter office with special conditions and profit sharingVisit us at www.Accenture.ComDeclaración de igualdad de oportunidades en el empleoCreemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.#J-18808-Ljbffr

📌 Business Analyst / Architect Lead Senior Manager (Madrid)
🏢 Accenture
📍 Madrid