About the job Norwegian Customer Support Representative, Benalmadena Join a dynamic team as a Customer Support Representative in the stunning coastal town of Benalmádena, Spain. With sea views, a laid-back Mediterranean lifestyle, and a vibrant community, this is more than just a job; it's a lifestyle upgrade Why Benalmádena is Calling You: 1. Sunny Lifestyle: Enjoy the Mediterranean climate and explore the beaches, marinas, and culture of this beautiful Andalusian town. 2. Hybrid Flexibility: Once you've settled in, enjoy the flexibility of working remotely one day a week after just six months. 3. Career Growth: Be part of a dynamic and creative team with opportunities to grow, while delivering top-tier support for customers. Your Day-to-Day Responsibilities: 1. First Point of Contact: Assist Norwegian-speaking customers via phone and email, handling inquiries and resolving issues with ease. 2. Resolve Issues Efficiently: Address customer concerns quickly, ensuring satisfaction and maintaining high service standards. 3. Problem-Solving:
Use your excellent communication and problem-solving skills to resolve complaints and escalate complex issues when necessary. 4. Customer Advocacy: Be the trusted voice that ensures every customer interaction results in positive outcomes. What You Bring to the Table: 1. Fluency in Norwegian (both oral and written) and a good command of English (minimum B2 level). 2. Customer Service Experience: Previous experience in customer support or service is a bonus. 3. Banking/Finance Knowledge: Experience from the banking or credit sector in the Nordics is highly valued. 4. Calm Under Pressure: You’re resourceful, resilient, and able to maintain composure in challenging situations. 5. Tech-Savvy: Fast learner who adapts quickly to new systems and tools. 6. Integrity Matters: A clean credit record is a must, as you’ll handle sensitive financial data. Whats in It for You: 1. Competitive Salary based on experience, with a raise after the 7th mo