AtHolded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is essential.We are looking for passion, creativity, and commitment. In return, we offer the same.The RoleWe are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may haveEducate users on how to manage their business better with all the tools that Holded offersProactively identify issues before arisingWorking cross-functionally with the Sales and Product teams.Keeping track of clients' feedback and suggesting improvements.Ensure that best-in-class service is given to customersA passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization.By joining us, you will work in one of the most important areas of the company. As a self-service product,



the CS strategy has a huge impact on how the users onboard the product and bring more value to our users.About youYou are a Spanish native speaker but fluent in EnglishYou have a Bachelor's Degree (Business Administration or similar)You have a strong knowledge of accounting and/or financeYou have a proactive attitudeYou are a Digital NativeYou are able to learn quickly about various topicsYou have experience working as an Accountant and/or in a Big 4 or similarYou have experience working in a SaaS companyYou are able to multitaskYou are a friendly and social personWhat it's like to work with usPermanent contractShort work-day on FridaysFree catered lunch at the officeReferral programContinuous Training: annual budget for training for each employeeFully equipped kitchen with snacks, drinks, and fresh fruitTop-notch work equipmentOffice in front of the sea with ping pong, pool table, PlayStation…Interesting projects and a great work environmentAn excellent opportunity to grow with the companyDiscounts on a Gym membershipAt Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.We didn’t start Holded to be another software company. We started Holded tobe epic, and you will be part of it.#J-18808-Ljbffr

📌 Accounting Customer Support Specialist (Madrid)
🏢 Holded
📍 Madrid