At Air Products, we reimagine what's possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together -- where every voice is heard and everyone knows they belong and matter -- we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.Reimagine What's PossibleLocation:Cornellà de Llobregat (Barcelona), SpainContract:Permanent Employment ContractWork Model:Hybrid (2 office days / 3 remote days after onboarding)Travel:No regular travel requiredAt Air Products, our European Shared Services Centre in Barcelona supports customers and operations across Europe in a truly international environment. We are looking for aCustomer Payment Resolution Specialistto join our Credit & Collections team and help ensure timely customer payments while delivering an excellent customer experience. You will work closely with customers, sales teams, customer service and finance colleagues to resolve payment issues.We care about work-life balance. Following a structured onboarding period, you'll enjoy ahybrid working model with 3 days working from home and 2 days in the office, adaptable working hours with standard working hours starting at 08:00, annual bonus opportunities and the chance to work in a multicultural environment with colleagues from across Europe. Additionally, Air Products offers an outstanding onboarding experience to help you successfully settle into your new role and the wider organization.As our Customer Payment Resolution Specialist, you will...Ensure timely collections of outstanding balances from customers according to Air Products' credit & collections escalation policyEnsuring customer calls and emails are responded to within department targets. Identify any customer complaints and elevate as appropriateAnticipate and communicate with customer services,



sales representative, customer about disputed items, present and potential payment issues, credit hold situationSupport and be backup for other collector's associatesLiaise with the credit & collections team lead about all credit issuesKeep accurate and up to date logs of individual customer informationRequiredFluency in Polish (C2/native level) and a communicative level of EnglishCompleted studies (degree not required in Business Administration or Economics, but any completed studies are required)Experience handling inbound and outbound customer communications by phone and email, preferably within Credit & CollectionsUnderstanding of customer accounts and general business workflows.Proficiency in Microsoft Office applicationsStrong communication, collaboration and problem-solving skillsPreferred / Would Be An AdvantageCzech, Slovak or Hungarian language skillsExperience negotiating with customers and internal stakeholdersExperience in collections, dispute management, account reconciliations and payment-related processesBasic accounting knowledge, particularly customer accountingExperience working with SAPEducational background in Business Administration, Economics or a related fieldWhat We OfferWe Take Care of You: With medical insurance (Adeslas), life insurance, and a pension planFlexible Compensation Plan: Allows employees to allocate part of their gross salary to selected benefits (restaurant card, health insurance, nursery vouchers, transport card) with applicable tax advantagesEconomic Support for Remote WorkFlexible Hours:



With the possibility to work from home 3 days per weekHolidays: 23 days additional days for work adjustmentProfessional Development: Opportunities for growth and development within the company a training platform: you choose what you want to deepenSpecial Discounts: On your favorite brands for being part of Air ProductsParking Space: so, you don't stress about arriving at the officePay Transparency StatementWe are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.Please note that this vacancy will remain advertised until the recruitment process is completed and an offer is made to the selected candidate. Until then, the job advertisement may be automatically refreshed or re-posted on the platforms where it was originally published.We thank all applicants for their interest; however, only those selected for an interview will be contacted.You will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.Please note that your job title in the employment contract will be Collection AssociateTalent Acquisition Team at Air ProductsFounded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what's possible and generate a cleaner future for our customers, our communities, and the world.#J-18808-Ljbffr

📌 Customer Payment Resolution Specialist (Polish Speaker) (Madrid)
🏢 remoteo
📍 Madrid