The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
You'll own net revenue retention across a portfolio of around 60 hotel group accounts across Spain, Italy and Portugal, with your success measured by closed cross-sell revenue rather than pipeline generated. Hotel groups operate complex, multi-stakeholder environments, from property-level operators to executive decision-makers, and this role exists to turn that complexity into expanding, healthy accounts rather than accounts that plateau after the initial sale. It's a chance to run a strategic portfolio inside a pod-based model, owning customer outcomes and commercial success while specialists handle execution alongside you.
You'll identify,
qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals, build and run strategic QBRs and account success plans, and monitor account health and risk signals through Hook AI, our account health platform.
Proactively identify, qualify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals, partnering with Client Sales to drive conversion
Navigate complex stakeholder environments across hotel groups, from property-level operators to executive decision-makers
Operate within a pod-based model with shared accountability, owning customer outcomes and commercial success while leveraging specialist resources for execution
3-5 years of experience in Customer Success, Account Management or a similar customer-facing role within a B2B SaaS environment
~ Experience running QBRs, account planning and executive-level customer conversations
~ Strong commercial mindset with th
📌 Customer Success (España)
🏢 Mews
📍 España