At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organizationThis job is for you if you are looking to develop your career in a disruptive environment.In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn.About the teamThe CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox.Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client 's shoes, and by practicing active listening.Meet the teamSabrina Giron - Team Manager Customer Service SpecialistYour mission within KantoxThe RoleThe Kantox hedging and payments solutions are deeply integrated into our clients ' treasury operations. You support our clients with day to day queries on our platform and technology and take proactive ownership of solving any problems, monitor and analyze our top tier clients ' activity within Kantox, to spot a possible churn, understanding of our international corporate clients ' business and own KPIs like customer satisfaction scores.Liaising with stakeholders such as Treasury Managers and being part of the Kantox account management team for our clients.The Customer Success department sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and client facing skills in the process. In addition, for the right candidate, the role provides an excellent springboard into other roles in the company over the longer term, such as Customer Success.ResponsibilitiesSupport our priority clients in an effective and friendly way on queries relating to their operations with us,



the user interface and technical issues (supported by our Tech team) or by our Operations teamBeing the pillar of the Customer Success team by spotting potential churnsLead on proactive reach out to clients on transactional topicsMonitor client activity, using our bespoke Account Dashboard, coordinating closely with the Customer Success ManagersClient training on our User InterfaceBe the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internallyCommunicate with Liquidity Providers regarding the failure of ordersTake ownership of projects focusing on the improvement of processes and automation of tasksWho you areInterest in currency markets and treasury operations. Some previous experience would be a strong plusStrong communications skills (verbal and written), with high proficiency in English and in another language (Spanish, French, Italian)Attention to detail and strong sense of professionalismGood, basic competence in ExcelAbility to work effectively across teamsGreat organisational skills with ability to work autonomouslyA problem solving attitude and resilience under pressureExperience with Zendesk would be a plusReferences are appreciatedOur cultureAn environment of innovation, accountability, and constructive feedbackA diverse and multicultural team of over 40 different nationalitiesGrow your role and build your career with our learning and development opportunitiesA collaborative and inclusive culture of sharing and teamwork. Build connections for lifeHybrid working and versátil hours so you can work when and where you feel bestSome testimonials: "The culture and the people at Kantox make me want to recommend Kantox as a place to work.



There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home. "What we offerSponsored learning budgetFree private health insuranceFree Spanish, English and French lessonsRelocation package if neededFlexible working hours with an intensive Friday schedule31 days of annual vacationsGym discounts and free sport activitiesRestaurant Ticket with monthly credit and regular cross-team lunchesFresh fruit and unlimited coffeeBeautiful office with incredible 360-degree views of BarcelonaAbout KantoxKantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth.We are a 200-person strong team, split between London and Barcelona. So far, we 've raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Clients in 75 countries have already exchanged more than USD $18 billion with us!As of July 2023, Kantox is a BNP Paribas company. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it.Our Commitment to Diversity, Equity & InclusionKantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee. We 're proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary EducationGet notified about new Customer Service Specialist jobs inBarcelona, Catalonia, Spain .We’re seeking qualified candidates for roles such as Customer Service Specialist, Europe (CoE) and related positions.#J-18808-Ljbffr

📌 Customer Service Specialist - Fintech (Madrid)
🏢 Kantox
📍 Madrid