At Gong, you will join a company built on innovative products, ambitious goals, and passionate peopleWe are shaping the future of revenue intelligence and we want people who are excited to build what comes nextYou will work with a team that dreams big, moves fast, and cares deeply about the craft and about each otherHere, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impactIf you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your careerAs a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with GongYou’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experienceYou will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategiesOwn the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churnLead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreementsDrive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goalsIdentify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or servicesManage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocityCollaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processesDevelop and refine renewal processes by advocating for system improvements and automation to increase efficiencyMitigate churn risk by identifying at-risk customers early and executing tailored renewal strategiesManage contract execution workflows,



including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to closeWithin the first 60 days, you will:Complete Gong onboarding and key certifications to build product, customer, and sales process knowledgeListen to customer calls, master value-based talk tracks, and understand common objectionsLearn pricing and negotiation best practices to optimize renewal outcomesDevelop proficiency in Gong deal workflows, Salesforce processes, and contract execution best practicesBuild cross-functional relationships across Customer Success, Sales, Finance, and LegalWithin 3 months, you will:Fully own renewal negotiations and execution for a subset of customersDrive engagement strategies for your book of business, proactively identifying renewal risks and opportunitiesDevelop a Quarter +1 engagement plan to maintain proactive outreach and improve retention ratesAssess areas for process automation and operational efficiencies, making data-driven recommendationsBenefitsMental health support resourcesWork from home stipendGenerous vacation daysQuarterly recharge company shutdownsParental leaveEmployee equityCommuter & parking benefitsRetirement savingsTraining & development programsEmployee resource groupsMentorship opportunitiesFlexible wellness fundAbility to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approachExceptional communication and negotiation skills, able to handle objections and influence decision-makersExperience working with Salesforce and Gong, particularly managing opportunities2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environmentHighly organized with strong attention to detail, managing a high-volume book of business efficientlyProven track record of managing and negotiating contracts with a strong renewal/expansion success rateStrong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches#J-18808-Ljbffr

📌 Renewal Manager (Madrid)
🏢 Gong
📍 Madrid