We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.What are we looking for?An IT Support Analyst to join a stable international project, based in Madrid.Responsibilities:- Providing technical and functional support to users.- Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)- Guaranteeing the eradication of problems.- Ensuring the proper management of application access by following the recommendations applicable to its scope.- Contributing to the construction of production dashboards and undertaking the actions defined for improving the service.- Implementing monitoring and supervise the application's technical and functional components.- Implementing the system and parameters used to monitor its scope.- Monitoring the smooth implementation of processing according to the production Plan.- Checking the functional and technical quality of the interfaces / transfers between applications.- Monitoring the condition of the application's technical components.- Checking the proper running of application backups and restorations.- Orchestrating and managing the various releases within his/her scope.- Creating and enriching the application document framework. Maintaining operating procedures.- Drafting and maintaining operating procedures.- Drafting and maintaining a technical documentation framework.- Participating in the drafting and review of the application user manual provided by the development teams.- Enriching and updating the knowledge base.- Providing analysis and measuring,



analyzing and improving the performance of the application's technical and functional components in order to improve the user experience.- Analysing and monitoring application performance data (traces, logs, events, etc.) in order to improve service quality and the user experience.- In line with the business requirements, managing the capacity elements of the application- Carrying out data purges in accordance with the business line.- Realizing the technical integration of applications based on existing products and services in order to reduce implementation times.- Performing technical integration of applications using existing products and services in order to reduce implementation times.- Defining and implementing monitoring and facilitating the supervision of services.- Scheduling batch processing.- Providing expertise to IT Ops, notably for production and infrastructure requirementsManaging functional upgrade requests.- Estimating the APS workload for implementing changes.- Defining a schedule in conjunction with the various teams (Development, Operation, Business Lines, etc.)- Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediations.Requirements:- Linux (RHEL distribution)- Windows 2016 - 2025- Network Protocols (VIP load balancer, WAF)- IT Languages Shell- Security: Illumio, Authentication Forte...- Middleware (Apache Kafka, MQ Series...)- API Management / Back End Impact- Production Tools: Dynatrace, Kibana- Toolchain CI/CD- Devops Tools (Jenkins, Ansible Tower...)- Scripting (Ansible, Python, Shell, SQL...)- Cloud tools : Docker, Kubernetes, Terraform- Fluent English spokenW ork Model:Hibrid.Versátil hours, Monday to Friday.W e offer:Continuous trainingCareer plan tailored to employee preferencesProgression within the companyFlexible working hoursHybrid work modelLanguage training (English, French, Spanish).Salary: 40.000 - 45.000€W ould you like to join our team?I f you have the experience and you are looking to grow technically and professionally, don't hesitate to apply for this position. Contact us!

📌 It Support Analyst - €40.000 - €45.000 A Year (Madrid)
🏢 HN Services España
📍 Madrid