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Airbus Defence and Space.
Based at the Matacán Military Air Base in Salamanca, the Material Support Services Representative will serve as the primary on-site liaison between our company and the Customer, specifically within the framework of the DCare contract.
Key Accountabilities
- On-site Customer Liaison: Act as the dedicated, professional point of contact for the Customer at the Matacán base, building strong, trust-based relationships and ensuring their material needs are understood and met.
- DCare Contract Execution: Ensure the seamless delivery of material support services (Spares, AGEs, Repairs, and ISS) in strict accordance with the specific requirements and Service Level Agreements (SLAs) of the DCare contract.
- Technical & Operational Interface: Act as the critical link between the Customer's operational/maintenance units and our internal supply chain and engineering directorates, leveraging MRO expertise to facilitate effective communication.
- Fleet Readiness Support: Monitor and drive the material readiness of the LTA fleet on-site,



proactively identifying potential supply gaps and implementing immediate solutions to minimize operational impact.
- Performance & Compliance Monitoring: Track and report on key performance indicators (KPIs) and service levels, ensuring that all on-site activities align with both contractual obligations and military operational standards.
- Issue Resolution & Escalation: Provide immediate on-site troubleshooting for material-related issues and manage the formal escalation process to our headquarters for high-impact challenges.

Main Activities
- Daily Operational Coordination: Manage the end-to-end flow of spares and repairs directly at the customer's location, ensuring seamless logistics, documentation, and technical alignment.
- Stakeholder Engagement: Lead regular on-site meetings and reviews with military personnel and stakeholders to ensure transparency, alignment, and continuous service improvement.
- Inventory & Mat

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📌 Material Support Services Representative (Getafe)
🏢 Airbus Defence And Space
📍 Getafe