Experteer Overview In this role, you will lead product and fraud operations for Deel Security and Background Checks, guiding review workflows, SLAs, and escalation handling to ensure accurate risk decisions. You’ll transform case insights into product improvements with engineering and AI/ML teams, while maintaining strong ties to customers and internal stakeholders. You’ll start hands-on, then scale FraudOps end-to-end and help build a dedicated operations team. This role blends risk expertise with operational excellence in a fast-paced, AI-native environment.Compensaciones / Beneficios
- Own product escalations from customers, partners and internal teams; triage, reproduce, route to engineering, and close the loop
- Manage invoicing and billing operations for Deel Security and Background Checks; coordinate with Finance
- Handle day-to-day operations: customer setup, vendor coordination, and processes that keep products running
- Ensure launch readiness by aligning support, customer success and sales with product changes
- Run end-to-end fraud review queue: triage, prioritize, escalate, and maintain turnaround
- Create and maintain fraud playbooks, SOPs, and decision criteria; perform QA and calibration




- Identify patterns across cases to inform engineering/AI/ML improvements; verify fixes in production
- Conduct client-facing fraud work: explain risk findings, handle escalations, and build client confidence
- Define and report metrics on operations: escalation volume, resolution time, billing accuracy, review turnaround, decision accuracy, catch rateResponsabilidades
- 3+ years in hands-on fraud work (fraud operations, trust and safety, risk, or financial crime investigations)
- Product or business operations background with experience in escalations, billing or scale processes
- Strong fraud judgment and ability to articulate fraud decisions into actionable rules
- Comfort with data; ability to extract and interpret numbers (SQL or similar)
- Strong people skills to build trust with analysts, engineers and customers
- Ownership mindset; proactive in fixing issues and ensuring lasting improvementsRequisitos principales
- Stock grant opportunities
- Optional versátil office membership
- Equal-opportunity employer
- Competitive total rewards
- Location-based salary localization

📌 Senior Product Operations Manager, Fraud (España)
🏢 Deel
📍 España