Experteer Overview In this RevOps Specialist role, you will own and optimize customer-support processes while contributing to Sales, Marketing and Finance as needed. You’ll work within a cross-functional RevOps team to scale support with Intercom and Fin AI, improve customer experience, and monitor key metrics. The position offers exposure to a growing customer lifecycle operation and opportunities to drive data-driven improvements. You will join a collaborative, autonomous team focused on operational excellence and business impact.Compensaciones / Beneficios
- Own RevOps processes and tooling for Customer Support using Intercom and Fin AI
- Configure and optimize Intercom inboxes and workflows, and Fin AI resolution rules
- Collaborate with CS to map and improve support workflows
- Define and track CS KPIs (response time, CSAT, ticket volume, resolution rate) and build dashboards
- Boost Fin AI resolution rate while maintaining CSAT
- Identify friction points in the customer journey and coordinate with Sales/Marketing/Finance to fix them
- Support broader RevOps tasks across Sales, Marketing and Finance including reporting and CRM data hygiene




- Contribute to cross-functional RevOps projects beyond Customer Support
- Ensure data consistency across RevOps tools
- Assist in maintaining a scalable, reliable support operation with AI integrationsResponsabilidades
- 2-4 years of RevOps, Support Ops, CS analytics, or similar roles
- Hands-on experience with Intercom; Fin AI or other AI support agents is a plus
- Comfort with data, dashboards, and basic analysis
- Versatile, hands-on with CS and broader RevOps tasks
- Understanding of business context to proactively improve operations and push back when needed
- Experience with HubSpot or Lightdash, and Canny
- Experience in SaaS B2B metrics
- Native Spanish and fluent EnglishRequisitos principales
- Permanent contract
- 26 paid days off
- Versátil working hours
- Short work-day on Fridays
- Free catered lunch
- Annual training budget per employee? (training)","Fully equipped kitchen with snacks and drinks","Top-notch work equipment","Office by the sea with ping pong and PlayStation","Gym membership discounts

📌 Revops Specialist (Barcelona)
🏢 Holded
📍 Barcelona