DescriptionBuilds and owns the end-to-end Telco customer lifecycle and loyalty blueprint from onboarding to pre-renewal, driving engagement, customer value, retention, service communication, and cross-/upsell opportunities throughout the customer relationship.Your TasksEnd-to-end lifecycle blueprint from onboarding to pre-renewalDefinition of post-purchase and always-on campaignsOwnership of onboarding communication and feature educationDevelopment of cross- and upsell logic during contract lifeCoordination of implementation with campaign, digital, compliance, and country teamsAlignment of lifecycle logic with proposition, retention, and CX/NPS insightsIntegration of Telco use cases into the existing Loyalty ecosystemBest-practice sharing and standardization across countriesTracking and optimization of business case performance throughout the customer lifecycleYour ProfileDegree in Business, Marketing, CRM, Digital Business, or similarExperience in lifecycle management, CRM,



and customer engagementExperience translating journeys into campaigns and communicationsStrong understanding of in-life value creationExperience in loyalty programs, customer retention, or customer value managementExperience in telecommunications, mobile subscriptions, or related subscription-based businesses is strongly preferredInternational and cross-functional experience is beneficial but not requiredAbout UsDo you want to be part of the future of retail?Let's Go At MediaMarkt, "Let's Go" is more than just a slogan; it’s an attitude.We are passionate about technology and aim to inspire both our customers and our team. We are looking for talent to share this passion and build the shopping experience of the future together, joining a workforce of over 7,000 people in Spain.About MediaMarktMediaMarkt is the leading omnichannel company in Spain and Europe for the retail of consumer electronics and related services. We are part of the MediaMarktSaturn Group, which operates over 1,000 stores acros

📌 Expert Telco Loyalty (El Prat de Llobregat)
🏢 MediaMarkt España
📍 El Prat de Llobregat