Senior Help Desk TechnicianEmployment Type: Full TimeDepartment: Help DeskCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported,



and we encourage professional growth through various learning opportunities.Skills and attributes for success:Backup/Restoration admin/supportFile Server supportUser Account/Mailbox administrationSoftware/Hardware installationHandheld device installation/troubleshooting/supportRemote User setup/support/troubleshootingEnd-user trainingCreation of procedural documentationCreation of spreadsheets/databases for tracking purposesRecord and update required information for all IT-related tickets utilizing ITILCreation of Incident work-log entriesAccurately answer user support questions of software and hardware in the EOUSA office environmentMaintain Account Management forms for new and departed users per Government policy and proceduresProduce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practicesConduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheetsProvide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research

📌 Remote Senior Help Desk Technician (España)
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