Taxfix is looking for an Associate Team Lead to guide the Madrid-based customer support team, driving service quality and operational efficiency. You will oversee workload priorities, coach agents, and collaborate with product and marketing to incorporate feedback into the customer journey.Responsibilities include handling complex cases, monitoring KPIs, and continuous process improvements, with a focus on retention and excellent customer experiences.#J-18808-Ljbffr
📌 Customer Success Team Lead (Madrid)
🏢 taxfix.com
📍 Madrid
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