Experteer Overview
In this RevOps Specialist role, you will own and optimize customer-support processes while contributing to Sales, Marketing and Finance as needed. You’ll work within a cross-functional RevOps team to scale support with Intercom and Fin AI, improve customer experience, and monitor key metrics. The position offers exposure to a growing customer lifecycle operation and opportunities to drive data-driven improvements. You will join a collaborative, autonomous team focused on operational excellence and business impact.

Compensaciones / Beneficios
• Own RevOps processes and tooling for Customer Support using Intercom and Fin AI
• Configure and optimize Intercom inboxes and workflows, and Fin AI resolution rules
• Collaborate with CS to map and improve support workflows
• Define and track CS KPIs (response time, CSAT, ticket volume, resolution rate) and build dashboards
• Boost Fin AI resolution rate while maintaining CSAT
• Identify friction points in the customer journey and coordinate with Sales/Marketing/Finance to fix them
• Support broader RevOps tasks across Sales, Marketing and Finance including reporting and CRM data hygiene




• Contribute to cross-functional RevOps projects beyond Customer Support
• Ensure data consistency across RevOps tools
• Assist in maintaining a scalable, reliable support operation with AI integrations

Responsabilidades
• 2-4 years of RevOps, Support Ops, CS analytics, or similar roles
• Hands-on experience with Intercom; Fin AI or other AI support agents is a plus
• Comfort with data, dashboards, and basic analysis
• Versatile, hands-on with CS and broader RevOps tasks
• Understanding of business context to proactively improve operations and push back when needed
• Experience with HubSpot or Lightdash, and Canny
• Experience in SaaS B2B metrics
• Native Spanish and fluent English

Requisitos principales
• Permanent contract
• 26 paid days off
• Versátil working hours
• Short work-day on Fridays
• Free catered lunch
• Annual training budget per employee? (training)","Fully equipped kitchen with snacks and drinks","Top-notch work equipment","Office by the sea with ping pong and PlayStation","Gym membership discounts

📌 RevOps Specialist (Barcelona)
🏢 Holded
📍 Barcelona